Shipping Policy

At Regent Scent, we are dedicated to delivering your premium fragrances safely, securely, and as quickly as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.

Order Processing

  • All orders are processed within 1–2 business days after your order has been confirmed.
  • Once your order has been processed, you will receive an order confirmation and, where available, shipping confirmation with tracking details.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During sales events, holidays, or periods of high demand, order processing may take slightly longer than usual.

Delivery Time

We strive to deliver every order promptly.

  • Standard Delivery: 2–5 business days
  • Remote or Rural Areas: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and courier service availability

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value. Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive tracking information (where available) so you can monitor your shipment until it reaches your doorstep.

Shipping Delays

Although we work hard to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • High order volumes
  • Courier or transportation delays
  • Severe weather conditions
  • Public holidays or government restrictions

We appreciate your patience and understanding if such delays occur.

Lost or Damaged Shipments

If your order arrives damaged or you believe your shipment has been lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team. We are always happy to assist you.