Refund Policy

At Regent Scent, we are committed to providing premium fragrances and an exceptional shopping experience. Due to the personal nature of perfumes and fragrance products, returns and refunds are accepted only under the conditions outlined below.

Return Eligibility

You may request a return if:

• The return request is submitted within 30 days of receiving your order.
• The product is unused, unopened, and in its original sealed packaging.
• The product packaging must not be opened or tampered with.
• The item must be in resalable condition, with all original labels, accessories, and packaging intact.

Non-Returnable Items

For hygiene and quality assurance, we cannot accept returns or exchanges for:

• Opened or used perfume bottles.
• Products with broken or removed seals.
• Gift cards or promotional items.
• Items purchased during clearance, promotional, or discounted sales.

How to Request a Return

To initiate a return:

• Contact our customer support team within 30 days of receiving your order.
• Provide your order number and the reason for your return.
• If your request is approved, we will provide detailed return instructions.
• Securely package the item and return it according to the instructions provided.

Refund Process

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to your original payment method.
• Original shipping charges are non-refundable, unless the return is due to an incorrect or damaged item.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review your request and arrange a replacement or refund where applicable.